Support
Contact KamiSnap support
The fastest way to reach us is by email — we read every message and usually reply within a couple of days.
Email us at
kamisnap.support@gmail.comWhat to include in your message
To help us reply quickly, please include:
- Your device model and iOS version (for example, iPhone 15, iOS 18.3)
- A short description of the document type you were trying to scan — you do not need to share any personal information from the document
- A screenshot of anything that did not work as expected
A note on legal, tax, and immigration questions
The KamiSnap team cannot provide legal, tax, or immigration advice. For binding guidance on these matters, please contact your local ward office, the Immigration Services Agency of Japan, or a licensed professional.